NL

Custom work

For organisations in care and support that need something that does not exist yet. We design and build it together with your team and your clients, so it fits the way you really work.

There is rarely one solution

A question in care and support almost never stands alone. People, rules, money, housing, care and work are all connected. Solve something in one place, and it often starts to pinch somewhere else.

So we do not start with an app, but with a conversation. First we want to understand, together with you, what is really going on, and for whom. What we make after that grows out of it: sometimes an app, sometimes a card game or a training. And sometimes it turns out someone else has already made it well. Then we take you there.

  • people
  • rules
  • money
  • housing
  • care
  • work

How we work together, in five steps

  1. Everyone at the table

    It starts with a message or a phone call from you. Then we bring together the people it is about: people seeking help, care professionals and someone from the organisation. Each of them sees a different part of the whole, and that is exactly why we want them at one table.

  2. Make something to talk about

    We do not arrive with a thick plan. We make something you can hold straight away: a sketch, a map of how things connect or a game. It does not need to be finished, because it is meant to get the conversation going.

  3. A shared language

    Around that sketch, people start talking who would otherwise rarely meet, such as a client and a policy adviser. Together they find words everyone understands. After that we know what the tool should be about.

  4. Once more

    What we learn at the table goes into a new design. We put that on the table again, as often as needed. We carry on until there is something that people seeking help, care professionals and the organisation all stand behind.

  5. The tool

    Only then do we build the real tool: an app, a website, a game or a training. We make it accessible and ask for as little data as possible. And before it goes out the door, we test it with the people who will use it.

What it asks of all of us

  • Daring not to know

    We start without knowing what will come out. That is uncomfortable if you are used to a plan with an end date. Still, it is exactly the point: it leaves room for what clients and care professionals bring in.

  • Staying curious

    We keep asking, even when the answer seems obvious. If you already know what needs to happen, you see less than someone who keeps looking a little longer.

  • Playfulness

    A game or a drawing makes a difficult conversation lighter, and often more honest.

What we can do for your organisation

  • Apps for your phone, for people seeking help and care professionals.
  • Websites that everyone can use and read: built to be accessible and written in plain language.
  • Small tools in the browser, like Breathe and the Reflection Wheel (both in Dutch).
  • Cards and games that get a conversation going, like the Talk Cards (in Dutch).
  • Models: a drawing or diagram that shows how your way of working fits together, so everyone has the same picture in mind.
  • Training, so your team can carry on with what we made together, also when we have left again.
  • Help with accessibility: we look at your website and your texts with you, and help you get started on an accessibility statement. You can make a start yourself with the Plain language check, the Keyboard test, the Structure check and the Contrast check. You can set up a first statement with the Accessibility statement generator (all in Dutch).

What we always pay attention to

  • AccessibleWe build to WCAG 2.2 level AA, just like this website. How we check that, and what is not right yet, is in our accessibility statement.
  • PrivacyWe ask for as little data as possible and tell you honestly what happens to it. This website itself loads no trackers and sets no cookies.
  • Plain languageWe write at B1 level, so people who find reading difficult can follow it too.
  • SharingWhat we learn along the way, we write down in our knowledge base. And where we can, we turn the tool into something others can use freely too.

Friends of ours

Build something together?

Do you have an idea, is something missing, or would you like to try a tool with your team? Send us a message and tell us in a few sentences what is going on. We read everything and are happy to think along, and it commits you to nothing.

Send us a message [email protected]