EN

Custom work

For organisations in care and support that need something that does not exist yet. We design and build it together with your team and your clients, so it fits the way you work.

A question touches more than one thing

A question in care and support usually touches more than one thing: people, rules, money, housing, care and work. A tool that solves one part can make things harder somewhere else.

So we start with a conversation. First we want to know what it is about, and for whom. What we make after that depends on it: an app, a card game or a training. If someone else has already made something good, we point you to it.

  • people
  • rules
  • money
  • housing
  • care
  • work

How we work together, in five steps

  1. Everyone involved

    It starts with a message or a phone call from you. Then we ask in the people it is about: clients, care professionals and someone from the organisation. Each of them looks at it differently, so we prefer to hear them together.

  2. Make something to talk about

    We start with something to look at: a sketch, a map of how things connect or a game. It does not need to be finished.

  3. A shared language

    Using that sketch, we agree on words everyone understands. After that it is clearer what the tool should be about.

  4. Once more

    What we hear in those conversations goes into a new design. We show that again, as often as needed, until clients, care professionals and the organisation can all work with it.

  5. The tool

    Then we build the tool itself: an app, a website, a game or a training. We make it accessible and ask for as little data as possible. Before it is finished, we try it out with the people who will use it.

Good to know beforehand

  • The outcome is not fixed

    We start without knowing what will come out. That is different from a plan with an end date: what clients and care professionals bring in can still change the direction.

  • We keep asking

    Even when the answer seems obvious. That sometimes takes an extra conversation.

  • It can be a game or a drawing

    A drawing or a game is often easier to talk about than a report.

What we can do for your organisation

  • Apps for your phone, for clients and care professionals.
  • Websites, built to be accessible and written in plain language.
  • Small tools in the browser, like Breathe and the Strength cards.
  • Cards and games that get a conversation going, like the Talk Cards.
  • Models: a drawing or diagram that shows how your way of working fits together, so everyone has the same picture in mind.
  • Training, so your team can carry on with what we made together, also when we have left again.
  • Help with accessibility: we look at your website and your texts with you, and help you get started on an accessibility statement. You can make a start yourself with the Plain language check, the Keyboard test and the Colour-blind view. You can set up a first statement with the Accessibility statement generator. The language check works on Dutch texts, and the statement comes out in Dutch.

What we always pay attention to

  • AccessibleWe build to WCAG 2.2 level AA, just like this website. How we check that, and what is not right yet, is in our accessibility statement.
  • PrivacyWe ask for as little data as possible and tell you what happens to it. This website itself loads no trackers and sets no cookies.
  • Plain languageWe write at B1 level, so people who find reading difficult can follow it too.
  • SharingWhat we learn along the way, we write down in our knowledge base. And where we can, we turn the tool into something others can use freely too.

Friends of ours

Build something together?

Send us a message if you have an idea, are missing something or would like to try a tool with your team. Tell us in a few sentences what it is about. We read everything, and it commits you to nothing.

Send us a message [email protected]