How did the conversation go?

How it works

1. Are you a care worker? At the end of the conversation, hand the screen to your client. Are you getting help yourself? Then you can also open this page on your own phone.
2. For each sentence, choose a face: not really, a little or yes.
3. Write down what could be better next time, if you like.
4. Choose Next. The answers then appear in words on a card. Look at them together and talk about them.
5. After talking, press Start again. Then the next person does not see what was there.

Why ask how it went?

Only the client can say how a conversation was for them. In youth care, care workers are advised to ask young people and parents for feedback: how do they experience working together, and what do they like and not like about the contact? This tool turns that question into four short sentences, also for use outside youth care.

Two sentences are about how you talked: is the next step clear, and did the way of talking suit them? Think of the words, the pace and the tone. That way you check whether the other person understood you. It is similar to the teach-back method, which a care provider uses to check whether their own explanation was clear enough.

Good to know

• There is no score. Do not add up the answers, and do not use them to judge the help.
• As a care worker, do you get a ‘not really’? Ask what could be different, and take it with you to your next conversation.
• Is reading hard? Then read the sentences out loud together. The faces help, but the word next to them is what counts.
• Rather on paper? Choose Print while the form is on screen. Then you get the four sentences with boxes to tick.
• Are you getting help yourself and filling it in on your own phone? Print the card or copy the text, and take it with you to your next appointment.

Your data

Everything happens in your browser. Nothing is saved or sent, not even to E-powerment. If you close or reload the page, everything is gone. Start again clears everything straight away, for example on a computer you share with others.

If you choose Copy the text, the answers are on this device's clipboard until you copy something else. If you choose ‘Save as PDF’ when printing, the card is saved as a file on your device.

Sources

• Nederlands Jeugdinstituut (Netherlands Youth Institute), How do I work well with young people and their parents? (external website) Read on 30 September 2026.
• Pharos, The teach-back method (external website) (information sheet in Dutch, September 2025). Read on 30 September 2026.